Terms and Conditions

Last Updated: October 20, 2026

Effective Date: October 20, 2026

Introduction

Welcome to ELVORIA™.

These Terms and Conditions govern purchases made through ufden.com and the use of our online store, products, checkout functions, and customer support services.

The website is owned and operated by Zhengzhou Tuoshao Network Technology Co., Ltd., under the ELVORIA™ brand. Zhang Yanlong is the owner.

By submitting an order or using the website, you acknowledge that you have read these Terms together with our published policies. If you do not agree, please do not proceed with the relevant transaction.

1. Business Identity

For transparency, our business details are:

Brand / Trademark: ELVORIA™
Primary Website: ufden.com
Owner: Zhang Yanlong
Legal Company Name: Zhengzhou Tuoshao Network Technology Co., Ltd.

Business Address:
Room 1015, 10th Floor, Building A (West of Qinling Road, North of Jianshe Road), Zhongyuan District, Zhengzhou City, Henan Province

Customer Support Email: service@ufden.com
Customer Service Phone: +86 13631305841

ELVORIA™ is owned and operated by Zhengzhou Tuoshao Network Technology Co., Ltd., which operates the website and provides customer support relating to purchases made through the store.

2. Eligibility to Purchase

By placing an order, you confirm that you have the legal capacity to enter into the transaction under applicable law.

You agree to provide accurate and complete information, use a payment method you are authorized to use, and comply with applicable legal requirements.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, prices, specifications, and availability information.

Appearance may vary slightly because of lighting, photography, and display settings. Please review the relevant product page carefully before purchasing.

Visual differences do not automatically establish a defect, but mandatory remedies remain available when a product is defective, incorrect, or materially different from its description.

4. Availability and Product Changes

Products are offered subject to availability. We may update product details, revise options, adjust inventory, or discontinue items as necessary.

If a product becomes unavailable after an order is submitted, we may contact you to discuss an appropriate solution. If an order is canceled after payment, the applicable amount will be refunded.

5. Pricing and Checkout Total

The amount applicable to an order will generally be the amount displayed at checkout when the order is submitted, subject to correction of obvious errors where legally permitted.

The checkout total may include:

Product prices.
Applicable promotional discounts.
Shipping charges.
Taxes where applicable and collected.
Other charges disclosed before payment.

Please review the complete total before authorizing payment.

6. Currency

The transaction currency will be displayed on the website or during checkout.

Your bank, card issuer, or payment provider may apply currency conversion rates or additional fees if your account uses a different currency. Those charges are determined by the relevant financial institution.

7. Placing an Order

Before submitting an order, please review the product, selected options, quantity, delivery address, contact details, shipping method, applicable discounts, payment method, and final amount.

Submitting an order constitutes a request to purchase the selected products.

8. Order Confirmation

After successful submission, you will generally receive an order confirmation email containing your order number and relevant purchase details.

An automated confirmation indicates that we have received the order information. Payment authorization, inventory, security, or fulfillment checks may still be required.

9. Order Acceptance and Cancellation by Us

We may decline or cancel an order where reasonably necessary and permitted by law. Reasons may include payment authorization failure, product unavailability, suspected fraud, incomplete information, unsupported destinations, or obvious technical errors.

If payment has been collected for an order we cancel, the applicable amount will be refunded.

10. Customer Requests to Change an Order

If you need to change a product, quantity, or delivery address, email service@ufden.com as soon as possible and provide your order number.

We recommend making the request within 12 hours after purchase. Changes are not guaranteed once processing, packing, or shipment has begun.

11. Customer Requests to Cancel an Order

Contact service@ufden.com promptly if you wish to cancel an order.

We will review the fulfillment status and determine whether cancellation remains possible. Once the order has progressed substantially through fulfillment or has shipped, cancellation may no longer be available.

Any mandatory statutory cancellation or withdrawal rights remain unaffected.

12. Payment Methods

The payment methods available for a particular transaction are those shown during checkout.

Availability may vary depending on location, payment provider, currency, and transaction eligibility.

13. Payment Authorization

An order may proceed only after the applicable payment has been authorized or confirmed.

A payment may be declined because of incorrect information, insufficient funds, card restrictions, billing mismatches, security checks, or other provider requirements.

If a payment fails, verify your information or contact the relevant payment provider.

14. Payment Security

Payments are handled through the payment services made available in our checkout environment.

For your protection, do not email full card numbers, card security codes, passwords, or authentication codes to our customer support team.

For further information, review our Payment and Security page and Privacy Policy.

15. Order Processing

Our standard processing period is generally 2–5 business days after payment and order confirmation.

This period covers order review, preparation, packing, and dispatch arrangements. It is separate from carrier transit time.

Processing may occasionally take longer during holidays, promotions, or periods of unusually high order volume.

16. Fulfillment Locations

Orders may be fulfilled through our own or partner facilities depending on inventory, destination, and operational requirements.

The dispatch location may differ from the legal business address published on our website. We do not claim that all orders ship domestically from the customer's country.

Products in a single order may be dispatched separately.

17. Shipping Charges

Our standard shipping fee is $6.99 per order, subject to the applicable shipping option and promotions displayed at checkout.

The final shipping amount shown for your selected option should be reviewed before payment.

18. Estimated Delivery

Estimated carrier transit times after dispatch are generally:

United States: 8–14 business days.
Canada: 10–16 business days.
United Kingdom: 10–16 business days.
Australia: 10–16 business days.
Other supported international destinations: 14–21 business days.

These are estimates, not guarantees. The standard processing period is separate from transit time.

19. Tracking

Where tracking is available, information will generally be provided after dispatch.

Carrier systems may take approximately 1–3 business days to show their first update. Temporary gaps between tracking events do not necessarily mean a parcel is lost.

20. Delivery Delays

Delivery may be affected by carrier congestion, customs procedures, severe weather, public holidays, transportation disruption, address issues, or other circumstances outside our reasonable control.

If your order is significantly delayed, contact service@ufden.com with your order number and tracking details. We will review the information and provide reasonable assistance.

21. International Orders, Customs, and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other destination-country fees.

Unless expressly collected at checkout or otherwise stated, the recipient may be responsible for such charges where required by law.

Customs authorities determine their own requirements and processing times.

22. Return Period

Eligible products may generally be returned within 30 calendar days after delivery, subject to our Return and Refund Policy and applicable law.

For standard returns, products should generally be unused, in their original condition, and accompanied by applicable packaging and proof of purchase.

23. Return Authorization

Contact service@ufden.com before returning a product. Include your order number, the item, the reason for the request, and supporting information where relevant.

If your request is approved, we will provide the applicable return instructions and destination.

Do not automatically send returns to our published business address. The authorized return location may be different.

24. Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return shipping unless applicable law requires otherwise.

For products confirmed to be damaged, defective, incorrect, or materially non-conforming, we will review the circumstances and provide an appropriate remedy in accordance with our policies and applicable law.

25. Refunds

After an authorized return is received and any applicable inspection is completed, we will notify you of the refund decision.

Approved refunds are generally issued to the original payment method. Allow up to approximately 10 business days after approval for processing, with additional time potentially required by your payment provider.

If more than 15 business days have passed since we confirmed that a refund was issued, contact service@ufden.com.

26. Exchanges

Where direct exchanges are unavailable, an exchange may be handled through an authorized return and a separate order.

Contact customer support to confirm the applicable procedure, product availability, and any price difference.

27. Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incomplete, incorrect, or materially different from the order, contact service@ufden.com as soon as reasonably possible.

We may request the order number, a description of the issue, and photographs of the product or packaging. We will review the information and provide an appropriate resolution under our policies and applicable law.

28. Missing Products and Split Shipments

An order may be dispatched in multiple parcels. Packages may have separate tracking numbers and arrive on different dates.

If all expected shipments have arrived and an item is still missing, contact service@ufden.com with your order number and relevant tracking information.

29. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, check your delivery area, mailbox or parcel locker, building reception, household members, and the carrier's detailed tracking information.

Contact the carrier where appropriate. If the package remains missing, contact us so we can review the matter.

A delivered scan does not automatically prevent us from reviewing your report.

30. Failed or Undeliverable Shipments

Delivery may fail because of incorrect addresses, unsuccessful delivery attempts, refusal, failure to collect a parcel, or unresolved customs requirements.

If a parcel is returned, we will review the circumstances and explain the available options, which may include reshipment, a refund, or another appropriate solution subject to applicable law.

31. Intellectual Property

The ELVORIA™ name, branding, website text, graphics, photographs, and other materials may be owned by, licensed to, or lawfully used by the relevant rights holders.

Unless authorized or permitted by law, you may not commercially reproduce protected content, misuse the ELVORIA™ brand, or use website materials to misrepresent our business.

32. Customer Reviews and Submissions

Where reviews, comments, or other submissions are supported, you confirm that you have the right to provide the material and that it does not unlawfully infringe third-party rights.

Submissions must not contain unlawful, fraudulent, malicious, or materially misleading content. We may moderate content where reasonably necessary and legally permitted.

33. Privacy

Personal information is handled in accordance with our Privacy Policy, which explains relevant collection, use, disclosure, retention, and protection practices.

Please review that policy before providing personal information through the website.

34. Third-Party Services

Our store may rely on third parties for payments, hosting, fulfillment, shipping, analytics, customer support, or other functions.

Independent providers may maintain their own terms and privacy practices. Where you interact directly with a third-party service, its applicable policies may govern that interaction.

35. Website Availability

We aim to maintain reasonable access to ufden.com, but temporary interruptions may occur because of maintenance, software updates, hosting issues, network outages, security events, or third-party failures.

We do not guarantee uninterrupted availability of every website function.

36. Prohibited Uses

You may not use the website to engage in unlawful activity, commit fraud, interfere with security, introduce malicious code, conduct phishing or spam, unlawfully collect personal information, infringe intellectual property, impersonate another party, or materially disrupt website operation.

We may take reasonable steps to protect the store, customers, and business where misuse is identified.

37. Disclaimer

To the extent permitted by law, website functions are provided on an available basis. We cannot guarantee that every feature will always operate without interruption or technical error.

Nothing in these Terms excludes statutory warranties, consumer guarantees, or other rights that cannot legally be excluded.

38. Limitation of Liability

To the maximum extent permitted by applicable law, liability for indirect or consequential losses may be limited where such limitation is legally permitted.

Nothing in these Terms excludes liability where exclusion would be unlawful or removes mandatory remedies for defective, incorrect, or non-conforming products.

39. Events Outside Our Reasonable Control

Delays or interruptions may result from severe weather, natural disasters, government restrictions, transportation disruption, labor disputes, utility failures, or other events outside our reasonable control.

Any applicable mandatory customer rights remain unaffected.

40. Consumer Rights

These Terms do not remove mandatory consumer rights. Depending on your location, applicable law may provide rights relating to product conformity, defective goods, replacement, refunds, cancellation, withdrawal, delivery, and other consumer protections.

Where mandatory law provides greater protection than these Terms, that law will prevail.

41. European Union Consumers

Consumers in the European Union may have additional statutory rights for eligible distance purchases, potentially including a 14-day withdrawal period subject to legal conditions and exclusions.

These rights may operate independently of our general 30-day return policy. Nothing in these Terms is intended to restrict a right that cannot lawfully be excluded.

42. Governing Law

These Terms are subject to the laws applicable to the operation of Zhengzhou Tuoshao Network Technology Co., Ltd., together with mandatory consumer protection laws applicable to the customer's location.

Any dispute will be handled by a competent authority or court as permitted by applicable law. Nothing in this section removes jurisdictional rights that cannot lawfully be waived.

43. Resolving a Concern

If you have a concern about an order, payment, shipment, return, or refund, please contact customer support first.

Provide your order number and a clear explanation so that we can review the issue. Direct contact does not prevent either party from exercising legal rights or remedies.

44. Updates to These Terms

We may revise these Terms when reasonably necessary to reflect changes in products, business operations, payment procedures, shipping arrangements, website functionality, or legal requirements.

The revised version will be published on this page with an updated date where appropriate. Updates will not unlawfully remove mandatory rights relating to completed transactions.

45. Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

46. No Waiver

A delay or failure to enforce a provision does not automatically constitute a permanent waiver of the right to enforce it later.

47. Entire Agreement and Related Policies

These Terms and the policies published on ufden.com should be read together, including:

About Us.
Contact Us.
FAQ.
Payment and Security.
Privacy Policy.
Return and Refund Policy.
Shipping Policy.
Terms of Service.
Terms of Use.

Where a provision conflicts with mandatory law, the applicable legal requirement will prevail.

48. Contact Information

Questions about these Terms and Conditions may be directed to:

ELVORIA™
Owned and operated by Zhengzhou Tuoshao Network Technology Co., Ltd.

Owner: Zhang Yanlong
Primary Website: https://ufden.com