How Can We Assist You?
At ELVORIA™, we want customers to have a clear and convenient way to contact us before or after placing an order. Whether you need help understanding a product, checking an order, asking about delivery, or requesting return assistance, our customer support team is available through the contact details below.
Customer Support
Email: service@ufden.com
Phone: +86 13631305841
For written enquiries, email is a convenient way to provide order details and supporting information. You may also contact us by phone for assistance.
Business and Mailing Information
ELVORIA™ is owned and operated by:
Zhengzhou Tuoshao Network Technology Co., Ltd.
Owner: Zhang Yanlong
Business Address:
Room 1015, 10th Floor, Building A (West of Qinling Road, North of Jianshe Road), Zhongyuan District, Zhengzhou City, Henan Province
Official Website: https://ufden.com
The address above is our published business address. If you need to return a product, please contact customer support first. The authorized return destination may differ from the business address, and our team will provide the applicable instructions after reviewing your request.
What to Include in Your Message
To help us understand your enquiry, please provide the relevant information where applicable:
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Your order number.
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The email address used when placing the order.
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The product name or description.
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A clear explanation of the issue or question.
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Photographs or other supporting information if a product arrives damaged, defective, incorrect, or incomplete.
Please do not send full payment card numbers, security codes, account passwords, or other sensitive payment credentials by email.
Order and Delivery Enquiries
If you would like to check an order, please include your order number so we can identify the relevant purchase. For delivery concerns, provide the tracking number if one has been issued.
If tracking shows that a parcel has been delivered but you cannot locate it, please check the delivery area and available carrier information first. If the parcel remains missing, contact us so that we can review the matter.
Returns, Refunds, and Cancellations
Before sending an item back, request authorization and instructions from our support team. Return eligibility, shipping costs, and refund processing are determined according to our Return and Refund Policy and applicable law.
If you wish to modify or cancel an order, contact us as soon as possible. Requests made within 12 hours of purchase have the best opportunity to be reviewed before fulfillment progresses, but a change or cancellation cannot be guaranteed once processing or shipment has begun.
Customer Service
We aim to review enquiries and respond within a reasonable period. Response times may vary depending on enquiry volume, the information provided, and whether further investigation is required.
Thank you for contacting ELVORIA™. We appreciate the opportunity to help.
Business Information
Brand / Trademark: ELVORIA™
Website: https://ufden.com
Owner: Zhang Yanlong
Legal Company Name: Zhengzhou Tuoshao Network Technology Co., Ltd.
ELVORIA™ is owned and operated by Zhengzhou Tuoshao Network Technology Co., Ltd.
Business Address:
Room 1015, 10th Floor, Building A (West of Qinling Road, North of Jianshe Road), Zhongyuan District, Zhengzhou City, Henan Province
Customer Support Email: service@ufden.com
Customer Service Phone: +86 13631305841